Dating chat transcript

dating chat transcript

How do I provide my customers with their chat transcript?

There are two main ways you can provide customers with their chat transcript. The first way is to automatically send them to the customer’s email after a chat session has finished. While this ensures every customer gets a copy of their chat transcript, there are two drawbacks.

How to get a chat transcript from archives?

To get a chat transcript from Archives, follow these steps: Go to Archives and choose the chat you want to get transcript from. Click on the three dots in the top right to open the action menu. Select Send transcript from the menu.

How do I forward my chat transcripts to an email?

You can forward your chat transcripts to a list of emails. To do that, follow these steps: Go to Settings > Chat settings > Transcript forwarding. Enter an email address (you can enter more than one, by separating them with a comma). Click on Save changes to finalize.

What are chat transcripts and logs?

Chat transcripts (also known as chat logs) are a powerful tool which, if analyzed correctly, can help your chat agents be more efficient. This in turn provides a better visitor experience, which is why we do what we do!

Can a customer request a transcript of the chat?

At the end of the conversation, customers can request a transcript. If the customer requests an email of the chat transcript, the email is sent at the end of the conversation.

How do I download the chat transcript?

Download the chat transcript: Select the download icon at the bottom of the chat screen. Email the chat transcript: Select the email icon at the bottom of the chat screen. Enter email address in pop-up window.

How do I forward my chat transcripts to an email?

You can forward your chat transcripts to a list of emails. To do that, follow these steps: Go to Settings > Chat settings > Transcript forwarding. Enter an email address (you can enter more than one, by separating them with a comma). Click on Save changes to finalize.

What levels are chat transcripts sent to?

Department level. Chat transcripts on a department level are sent to a department email if the department, where an operator is assigned was selected on the pre-chat form. In case no department was selected on the pre-chat form, then chat transcripts will be sent to emails of all departments where the operator is assigned.

What is a chat log?

A chat log is an archive of transcripts from online chat and instant messaging conversations. Many chat or IM applications allow for the client-side archiving of online chat conversations, while a subset of chat or IM clients (i.e., Google Talk and Yahoo!

Where can I find the chat transcripts?

The transcripts can be found in your admin dashboard. You will need to click on logs, on the left hand side of the page. You will find a list of all conversations between your agents and your visitors for this particular widget. The type shows whether the chat was offline or online.

Can chat logs be used to identify an anonymous user?

Due to their real time nature, chat logs may be used to identify anonymous users by correlating information posted on different mediums. Google has integrated its own chat archiving feature into Gmail, which lists Google Talk and mail Chat conversations alongside email conversations.

How do I get a copy of my chat history?

You can simply reply to that email asking for a copy of your chat transcript and they should be able to provide your previous chat conversation history. 1. Log in to your Amazon account and go to the Amazon Chat Page here.

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